Last updated: September 5, 2026
CapHaven currently sells primarily to customers in the United States. Orders are fulfilled and dispatched from China.
Delivery estimate
Our usual estimated delivery timeframe is 5–12 business days after order confirmation, including order handling and transit. Business days exclude weekends and public holidays. This is an estimate, not a guarantee; severe weather, carrier disruption, customs review, incorrect addresses, and peak periods may cause delay.
Shipping charges
Complimentary standard shipping is available on eligible orders over $75. For other orders, the available shipping method and exact cost are displayed at checkout before payment. We will not add undisclosed shipping charges after an order is submitted.
Tracking and address accuracy
When tracking is available, it will be sent to the email used at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if an address is incorrect; changes cannot be guaranteed after dispatch.
Customs and delivery issues
Orders are shipped internationally from China. Any legally applicable import assessment will be handled according to the terms displayed at checkout and applicable law. If tracking shows an unusual delay, loss, or delivery problem, email a01082865568@gmail.com with your order number so we can investigate with the carrier.
Returns
Shipping an order back is governed by our separate Return and Refund Policy. Buyer-remorse return shipping is the customer’s responsibility.